Today's telecom sector is formed by wide range of manufacturers and service providers and the most suitable ERP solution for telecom sector can be which provides industry specific solutions and imparting improvement in the functioning of any telecom company. Presence of internet, wireless communication, television, radio and telephony make it more complex and vibrant industry.
Telecom sector runs at a very hectic pace and so the managers have to be on their toes all the time to make timely and accurate decisions. The global challenges also make their job hard as they have to cope up with international regulations, address the demands of clients and provide latest equipments and communication technology to remain competitive and increase profitability. The ERP solutions shall provide support and help to the managers in making their decisions on crucial matters and make realistic forecasts to improve decision making.
Telecom sector use different software for various activities and these applications prove beneficial for the working of the companies, any ERP comprising these applications or providing similar solution with other industry specific solutions, will undoubtedly be the most suitable ERP for telecom sector. Sales force automation, Business intelligence, Business process management, Business performance management, Supply chain management and Product life cycle management are few such applications vital for telecom sector, ERP providing industry specific solutions like human resource management, content management system, customer relationship management, customer care and billing, network costing, wireless communication system, information security, project portfolio management and accounting features with specific telecom sector functionality will prove effective in telecom sector.
Apart from these solutions the most suitable ERP for telecom sector shall increase integration and communication through out the organization in real time, features like online payments, calculation of discounts and rewards to the customers, calculating cost of products and services and facilities like VoIP are few other industry specific solution which ERP shall provide to a telecom industry user.
Looking at the problem areas of telecom sector the most suitable ERP that appears to be is SAP 6.0. This ERP provides basic features for integration and communication of all the departments of any telecom company and in depth financial and performance visibility to provide better control over business and various business processes. SAP's end user control function provide role based access to analytical tools and data retrieving applications on a shared model with finance, sales and human resource. Human resource management provides scalability and automates talent management, work force deployment and other core HR processes.
SAP software's corporate services provide facilities for project portfolio management, global trade services, cost-intensive processes, safety compliance and quality management. Performance management of SAP 6.0 provide financial analytics, operations analytics and workforce analytics along with these consolidated financial reporting, planning and budgeting, statutory reporting, forecast, strategy management and risk management are also available. Single invoicing for services, products and presentment, network life cycle management, marketing analytics and product management, dealer management and service, contract and problem management are few industry specific features also available in this software. SAP has more than 81% of total 500 top telecommunication service providers as its client and has proved its worth and capability as the best ERP solution for telecom sector.